Terms & Conditions
This website is owned and operated by C4 National Flooring Services Pty Ltd, ABN 16 166 323 628 trading as flooringsales.com.au
Access to and use of this website and the products and services available through this website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, which may be updated, suspended or terminated by C4 without notice in C4’s absolute and unfettered discretion. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
PRICING & PRODUCT AVAILABILITY
Prices are subject to change without notice.
All prices include GST
All pricing excludes Delivery unless otherwise stated
Sale items are only available at the lower price whilst stocks last and during the designated sale period.
We take all reasonable care to ensure that all details and prices of products on the flooringsales.com.au website are correct at the time of online publication. However, we reserve the right to correct any publishing errors on the website and cancel orders made at the incorrect price.
Some of the products and offers available on our website may not be available at the time of purchasing – you will be advised by return email if this occurs.
Please check the availability of the item you wish to purchase. All in-stock items are promoted in good faith to be available at our warehouse at the time the order is received.
Once we have received your order, you will receive a confirmation email confirming receipt of your order. This is not a guarantee of availability.
Unforseen supply issues or unexpected demand may occasionally result in stock being unavailable.
All backorder items are promoted in good faith to be available from our suppliers at the availability indicated. Where an item is deleted from a supplier's range after we have placed an order for it on your behalf, the item will be cancelled from your order and you will be notified.
CHANGING YOUR ORDER
We will do our best to accommodate you should you wish to make a change to your flooring order including substitution or addition of products, however once a product has been ordered and paid for we are unable to make changes. Please contact us on 1300 552 750 should you have any questions
Please take care to ensure accuracy when entering the delivery address for your order unfortunately, we are unable to redirect deliveries once they have left our delivery centre. Where the shipping address differs from the billing address, please ensure permission is obtained for the disclosure of personal information under the Privacy Act for third party recipients.
Delivery times will vary depending on the delivery location, size of delivery and any other contributing factors.
Deliveries of stock products will generally be 2 – 5 days
Where a delivery is returned to us as unclaimed, refused or insufficiently addressed, we will contact you by email for further instruction. Please note that additional delivery charges will apply to have these orders resent.
Additional Delivery Charges
On rare occasions, we reserve the right to adjust delivery costs for large orders or bulky items. You will be contacted and asked to accept these charges before your order is dispatched. You may cancel your order at any time prior to dispatch.
If a delivery cannot be made due to the incorrect address or information being provided or no person on site to accept delivery, the delivery will be returned to the warehouse and an additional delivery fee may apply
PICK UPS / COLLECTIONS
Pick-ups are only available Mon – Fri, 10 am – 3pm.
If collecting your floorcoverings from one of the transport depots please proceed to the office and for your own safety the following conditions must be followed:
/ Do NOT enter warehouse
/ You must have a vehicle rated to carry what you are loading on it. If the vehicle is not adequately rated you will NOT be loaded - NO EXCEPTIONS
/ A fluorescent vest is required
SYDNEY DEPOT (HEAD OFFICE)
MELBOURNE DEPOT (preferred)
4 / 33 Laser Drive
All orders either partially or fully fulfilled will not be dispatched until payment has been received.
We accept the following payment methods: Visa, Mastercard or Direct Deposit.
We regret that we are unable to process sales on account.
Payment is taken at the time of order being placed, when all items in your order are confirmed as available.
As there is sometimes a delay between placing your order and payment being taken, we appreciate that funds may not be available at the time your order is ready to be dispatched. Australian customers will receive an email requesting another method of payment. Your items will be held aside for you for 2 business days, before the order is cancelled.
By placing an order, you are offering to purchase items from us on and subject to the Terms of Service contained herein. The flooringsales.com.au site may accept or reject this offer at its discretion at any point up until the order is dispatched. For example but not limited to, if the payment method appears fraudulent. We reserve the right to cancel the Customer Account.
RETURNS, REFUNDS & EXCHANGES
Deliveries / Returns
No refund, exchange or credit can be given to purchases due to wrong colour selection; incorrect amount ordered; or any other purchase that is not the direct fault of flooringsales.com.au
Manufacturers standard warranty applies to all new products (see manufacturer’s warranty by following the links provided).
Incorrect installation may void warranty in some cases – please be sure to download the manufacturers installation recommendations before installing. If in doubt we recommend hiring a professional to carry out the installation.
No warranty applies to used, seconds or items purchased on the “specials” page.
Please check your product for faults or damage prior to installation. Contact us on 1300 552 750 or by email email@example.com immediately should you have any concerns.
If the product you have ordered is faulty or damaged please contact us on 1300 552 750 immediately.
All information provided will be treated with the strictest of confidence.
You may receive emails of specials or new release. Please email firstname.lastname@example.org if you wish to be removed from the email list